Account Manager

Create the technology that helps the world act together

Metaverse Swapping is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will positively impact people’s lives and help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a standard interface to customers, including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing a deep understanding of local markets for our customers, the CX organization ensures strong alignment between sales and delivery teams.

The account manager manages the business segment assigned to them.

What you will learn and contribute to

As part of our team, you will:

  • Develop/execute strategies across their account from which global targets and priorities are derived
  • Influence buying decisions at the targeted customers and, more generally, on their market.
  • Close alignment and teamwork between internal support teams and the local sales team during the critical deal-making process
  • Managed the Go-To-Market governance, especially on critical deals, to maximize Metaverse Swapping wins and sales.

Main Responsibility Areas:

  • Fulfillment – focus on customer delivery performance satisfaction
  • Forecasting – ensuring accuracy and maintaining currency
  • Governance assistance – prime contact for regional and global functions
  • Market insight – maintaining a window onto evolving market conditions
  • Customer relationship – a range of practical and marketing-focused activities
  • Business Development: identify and pursue new business segments to gain a broader market share.

The account manager will be able to successfully win business in a highly complex and competitive market segment while achieving year-over-year growth. In this capacity, they must:

  • Be capable of establishing consultant-like solid relationships with Executives in their business and technical organizations.
  • Be capable of articulating Metaverse Swapping’s value proposition to the customer and translating Metaverse Swapping technology products into innovative solutions with sound business cases that effectively drive investment.
  • Be responsible for the e2e selling process from identifying the opportunities, value bases selling, relationship management, tender/proposal, and finalizing of deals/negotiation to closing the sales.
  • Define all tactics and strategies to address and mitigate competitive threats against existing Metaverse Swapping’s installed base and new opportunities.
  • Effectively leverage and manage multiple Metaverse Swapping field organization resources to ensure customers’ operational needs are met, and growth opportunities are developed.
  • Build effective relationships with the appropriate Metaverse Swapping partners to deliver a holistic support model
  • Work with and across various Metaverse Swapping teams within the APAC region to formulate new value propositions, playbooks, and solutions specific to the region, build a sales pipeline, and deliver on sales goals and booking targets.
  • Create and drive Transformational deals
  • Evolve the Account Engagement and Sales Process by working with all stakeholders within Metaverse Swapping
  • Drive playbook message created globally and ensure all stakeholders are fully aligned

Your skills and experience

You have:

  • Minimum 8 years of experience working in ICT at senior technical and sales levels
  • Minimum five years of experience working within the telecommunications / ICT industry.
  • Detailed knowledge of the Singapore operators’ market.
  • Track record of sales success in Singapore
  • Existing personal network covering Enterprise customers, regulatory and planning bodies, system integrators/VARs, and local industry groups.
  • Experience managing partners/distributors would be an added advantage
  • A self-Motivated, passionate individual who thrives in customer-facing sales/business development environment
  • Must be able to work in a fast-paced, results-oriented organization where leadership, risk-taking, teamwork, and commitment to execution are essential.
  • The ideal candidate will have a clear record of achievement, a willingness to work hard, and a track record of perseverance.
  • Team building, the ability to listen, respect others, and influence are critical personality attributes.
  • Managing in a matrix environment, where direct authority over key resources is limited, is essential to success.
  • Must be highly articulate, have solid presentation skills, and be comfortable presenting to senior-level customer audiences.
  • Possess executive presence and strong interpersonal skills to establish key relationships with all decision-makers.

It would be nice if you also had the following:

  • Be able to think outside the box to overcome political or technical objections—ability to meet and exceed sales revenue targets regularly.
  • The ability to negotiate using a Win/Win philosophy is required.
  • Strong leadership, influencing, and facilitation skills coupled with sound judgment; Highly organized with a strong focus on follow-through and results.
  • Quantitative & analytical skills in complex financial & business modeling
  • Deal with ambiguous situations and work effectively with cross-functional teams
  • Adept at balancing intense short-term pressures of meeting resell goals with overall long-term goals to drive transformational business

What we offer

Metaverse Swapping offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Metaverse Swapping is committed to inclusion and is an equal-opportunity employer

Metaverse Swapping has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Metaverse Swapping, we act inclusively and respect the uniqueness of people.

Metaverse Swapping’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Alif Vasaya provides expertise in business strategy, community growth hacking, content production, content strategy, digital ads through acquisitions, raising capital, monetizing the Metaverse, NFT affiliate marketing, consulting, and marketing advising for start-up companies.Highly skilled and results-oriented professional with solid academic preparation holding a bachelor's degree in arts and extensive experience in digital marketing, content production, business transformation, and human resource. Proven ability to assess and manage complex obstacles; viewed as a decisive troubleshooter. Successful in intense and demanding environments, providing strong team leadership and structure with a track record of motivating and developing soldiers.

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